The Richmond Association of REALTORS® | Dispute Resolution
About RAR
Dispute Resolution

REALTOR® Code of Ethics Enforcement

REALTORS® set themselves apart from non-member real estate licensees by agreeing to observe the REALTOR® Code of Ethics which holds them to a higher standard of ethical conduct.  RAR hears complaints from its members and the public regarding possible violations of the REALTOR® Code of Ethics. Penalties for such violations can result in monetary fines, increased educational requirements or suspension or loss of membership.

To File An Ethics Complaint:
Ethics Complaint Guidelines & Form
2015 Code of Ethics

Once you have completed your ethics complaint paperwork, the complaint form, narrative and supporting documentation should be forwarded to:

Richmond Association of REALTORS®
Attn: Pro Standards
8975 Three Chopt Road
Richmond, VA 23229
Fax: 804-422-5060

Arbitration Between REALTOR® Firms

The REALTOR® Code of Ethics requires members to submit disputes arising out of real estate transactions to Association –sponsored arbitration rather than litigating these matters. Certain contractual disputes between members and their clients are also arbitrable providing the client agrees to submit the dispute to binding arbitration through the Association.
Arbitration Filing Guidelines with Form

REALTOR®-to-REALTOR® Mediation

When an arbitration request is moved forward for hearing, RAR offers the parties access to attorney facilitated, non-binding mediation. The first hour of mediation service is provided at no cost to the parties, and, if the parties are able to reach a mutually acceptable resolution (rendering arbitration unnecessary), their arbitration filing fees are returned to them.
Request for Mediation

Mediation for the General Public

The CVR MLS Purchase Agreement requires non-binding mediation in the event of a dispute involving the parties to a real estate transaction. To begin the mediation process, the party desiring mediation downloads and completes the mediation request form then engages a court-certified mediator and provides them with the completed form. Links to the Virginia Judicial System Mediator database are provided below.
Mediation Request Form

  • To locate a mediator by court jurisdiction, click here.
  • To locate a mediator with specific qualifications, click here.

Ombudsman Services

The Richmond Association of REALTORS® offers ombudsman services to provide enhanced communications and initial problem-solving resources to REALTORS® and members of the public involved in potential or ongoing real estate related conflicts or misunderstandings.  The ombudsman can respond to general questions regarding real estate practices, transaction details, ethical standards and enforcement issues and provide procedural guidance regarding the Association’s ethics hearing, arbitration and/or dispute resolution processes.  The ombudsman’s services may be requested prior to initiating an ethics or arbitration request or at any time during the process.

For questions regarding any of the above information, please contact:
Margaret M. “Peggy” Lynch
Vice President, Professional Development and Compliance