MLS Products & Support 2018-06-12T11:46:36+00:00

MLS Support

Phone Hours

AnswerLink (Matrix Support)

866.412.9842 8:30-5:30 M-F

8:30-3:30 S&S

Email Phone Hours Website

Virginia REALTORS® Tech Line

support@techline.com 800.276.4216 9-8 M-F VirginiaRealtors.org/for-members/resources/tech-hotline/
Email Phone Hours Website

ePropertyWatch

epropertywatch@corelogic.com 844.530.8859 8:30-5:30 M-F

8:30-3:30 S&S

https://www.epropertywatch.com/
Email Phone Hours Website

AnnounceMyListing

support@announcemymove.com 714.884.4351  9-9 M-F http://www.announcemylisting.com/
Email Phone Hours Website

Builders Update

agentsupport@buildersupate.com 512.901.9899  9-6 M-F https://www.buildersupdate.com/
Email Phone Hours Website

MLS Staff

mls@cvrmls.com 804.422.5004 8:30-5:00 M-F Rules & Regulations
Email

IDX

idx@cvrmls.com
Email Phone Website

Compliance

compliance@cvrmls.com 804.422.5002  resourcecenter.cvrmls.com
  Email Phone    

Instanet/TransactionDesk

tdsupport@lwolf.com 800.668.8768
  Email Phone    

ShowingTime & SmartCharts

support@showingtime.com 800.379.0057
  Phone Website    

Supra

877.699.6787 SupraeKey.com/CustomerSupport/Pages/CustomerSupport.aspx
  Email Phone    

RE Datum

support@redatum.com 866.403.1568
  Email Phone    

ListHub

customercare@listhub.com 877.560.0171
  Website    

Down Payment Resource

workforceresource.zendesk.com/hc/en-us/requests/new
  Email Phone    

Homesnap App

support@homesnap.com 800.431.5509
  Phone Website    

RVA Homes App

866.412.9842 help.ikenex.com/
  Email Phone    

realtor.com

customercare@realtor.com 800.878.4166
  Email    

Zillow

mlssupport@zillow.com

MLS Products & Training Resources

First and foremost, CVR MLS members have access to the Matrix MLS system. Matrix is a dynamic, online database that allows brokers and agents to share listing information with the goal of co-operating in real estate transactions. It includes a wide range of servicing, research and marketing tools that enable members to meet the needs of their customers and clients in a powerful and professional way. Matrix is also browser independent, meaning it works with any available browser.

Matrix Mobile

The Matrix system can be accessed on any mobile device’s web browser. When doing so a user is automatically shown the mobile version of Matrix, with most, but not all, of the functionality of the Matrix system. The user can click on the link at the bottom right of the screen to bring up the full Matrix system.

Realist™

Realis is integrated into the CVR MLS system and provides members with access to the tax records of forty-nine jurisdictions. The records include property information; taxes and assessments; sale history; and more. The Realist™ system also includes parcel maps, street maps, and even flood maps in some areas. With many overlays, including market trends and sales histories, searches and reports can be customized to the user’s needs and preferences, making it a truly robust research and marketing tool. 

Highlight of features:  

homesnap-website

  • Snap a photo for instant access to property data
  • Send CMAs instantly from your mobile device 
  • See overlay of property lines while walking the property with clients 
  • School district boundaries plotted on a map 
  • See how you’re connected to another agent through transaction histories via Agent-Only profiles (consumer cannot view) 
  • Safety timer that alerts designated contacts in an emergency 

Support: 

*Homesnap support hours: Mon-Fri 9AM – 8PM EST, Sat 9AM – 7PM EST, Sun 10AM – 5PM EST 

Additional resources: 

Where to get the app: 

RVA Homes™ 

RVA Homes™ is our other mobile app serving Central Virginia with listings. CVR MLS members can brand this app and provide it to their clients, enabling their clients to run searches, view fields of data (including all photos) locate nearby listings, and much more. 

Instanet™

 

Instanet Solutions is an online service that allows members to access all the forms and documents needed for listing and selling real state and processing real estate transactions.  All forms can easily be completed on line, printed, saved, emailed, etc. Instanet tracks document changes, allows a variety  

of customization options, and even allows agents to combine documents  

into transaction groups and work with all the documents in a transaction simultaneously. DocBox provides unlimited online storage and document management, thereby providing a significant cost savings to brokers and agents. Authentisign provides electronic signature functionality for the complete online and paperless transaction. Company documents and logos can also be added to the extensive library of RAR, CVR MLS and VAR documents already available. 

A mobile part of the Instanet Solutions suite of document and transaction management and online storage tools, DocBox 2 Go allows members to access their Instanet™ based documents from any mobile device. 

Depending on the device’s capability, members can access and distribute via email contracts, listing agreements, etc., to anyone from anywhere.  

Instanet Solutions: TransactionDesk App 

You can use the TransactionDesk® App on your iPhone or iPad to: 

  • Start and manage your listing, sales, and lease transactions
  • Communicate with your clients and company
  • Share documents and forms with your clients
  • Prepare and send documents, forms, contracts, etc., to beEsignedusing Authentisign 
  • Create, fill, and manageall ofyour real estate forms 
  • Use the automated checklists to track action items
  • Includes a full featured document editor with markup and edit functionality.
  • Access and use documents directly from your iPad or iPhone by using the “open in” feature on your device

RE Datum

The RE Datum Market Trends Dashboard offers comprehensive market summary information within seconds and is displayed in four sections:  Market Distribution, Market Metrics, Market Summary, and Market Dynamics information. There are three, powerful analytic and reporting tools: Market Trends, Inventory Analyzer and the Trend Analyzer. 

The Inventory Analysis Dashboard provides a general look at each status within a sales cycle on a monthly and yearly basis, and displays the information by inventory metrics, inventory trends, and comparative trends. Also included is the Market Trends Analyzer, which provides a graphical display to help the user understand current market conditions based on closed listings, and includes a key metrics summary, market trends graphs and comparable analysis. 

With the RE Stats software, members can make their searches as simple or as detailed as they wish. Searches can be saved or used to create custom reports online. 

 rbiSTATS 

A supplemental statistics tool called rbiSTATS makes it possible for members to quickly and easily share local market data with clients through charts, graphs and metrics. The CVR MLS rbiSTATS page provides an intuitive and user-friendly market snapshot, as well as an online visualization of a variety of market trends. 

This program was introduced in 2001, and can benefit a broker in two ways. First, by joining the program, a broker is giving permission for his or her active for sale listings to be displayed on any IDX website hosted by another broker or agent. Thus the broker’s listings are advertised with a much wider reach. 

Secondly, an IDX listing search can be placed on a broker or agent website which will allow a visitor to both search the active IDX listings belonging to the website’s broker, and search the listings of other brokers who have also signed up for the IDX program. 

 

ListHub 

ListHub™ is a listing syndication service for CVR MLS brokers. By creating a basic account on www.listhub.net, a broker can direct ListHub to send their listing data daily to any of over 80 websites. This basic level of service is free. If site traffic tracking details are desired, brokers can purchase this upgrade through ListHub™. 

 

Broker Export Program 

The Broker Export program enables any broker to have his or her listings sent to any third party, whether it is for a scheduling service, or a vendor who will format the listings for placement on the broker’s website, or any other reason that a broker may wish to use their listings. Any listing status can be transmitted, but only those listings belonging to the brokerage are eligible for this program. 

reData Vault

Broker Tutorial

Agent Tutorial

 

Public Open House Display 

All CVR MLS users have the option to attach open house information to their listings under Add/Edit as a Public Open House.  That information is then sent the next morning to Richmond.com/realestate, where it can be seen by the public under the Public Open Houses menu. There is no cost for this service. The Open House listings are also part of the data that ListHub sends to the various websites chosen by a firm’s broker. 

ShowingTime Support: 

Email: support@ShowingTime.com
Phone: 800-379-0057
Live chat
Hours: 9:00 AM – 7:00 PM ET, 7 Days a week 

ShowingTime Resources: 

ShowingTime for the MLS FAQ 

User Voice – Training Website 

CVR MLS Recorded Webinar 

ShowingTime for the MLS Intro Video 

ShowingCart Video 

Calendar Sync 

CVR MLS has made it easy for members to show and sell listings by adding ShowingTime’s MLS-integrated online scheduling and feedback system. It reduces scheduling issues by simplifying the showing request and confirmation process, enabling members to work efficiently while on the go. The system includes a ShowingCart, enabling members to schedule multiple showings quickly while automatically mapping a Buyer’s Tour which can be easily accessed through the ShowingTime Mobile App.

REALTORS® Property Resource (RPR)

 

With RatePlug, brokers can now deliver interactive, real-time mortgage programs as well as payment and qualifying information to clients right from within a listing in the MLS. Brokers can market affiliated lenders to more clients by using this CVR MLS member benefit; enhance listings with mortgage payment information; provide homebuyers seeking financing options with a one-stop-shop approach; promote affiliated mortgage entities or display up to three preferred lenders of choice. RatePlug is provided at no additional cost to brokers, but please note that lenders must pay a license fee to participate.