Technology Provider Support

CVR MLS Support

MLS Products & Training Resources

Matrix MLS System 

First and foremost, CVR MLS members have access to the Matrix MLS system. Matrix is a dynamic, online database that allows brokers and agents to share listing information with the goal of co-operating in real estate transactions. It includes a wide range of servicing, research and marketing tools that enable members to meet the needs of their customers and clients in a powerful and professional way. Matrix is also browser independent, meaning it works with any available browser.

Even better—Matrix is made to be mobile. Matrix works with web enabled Smartphones or tablets. Matrix detects which device a member is utilizing and presents the member with a mobile interface to access the system. The complete Matrix interface is available from mobile devices as well.

Matrix Mobile

The Matrix system can be accessed on any mobile device’s web browser. When doing so a user is automatically shown the mobile version of Matrix, with most, but not all, of the functionality of the Matrix system. The user can click on the link at the bottom right of the screen to bring up the full Matrix system.

Realist Tax System

Realist™ is integrated into the CVR MLS system and provides members with access to the tax records of over 50 jurisdictions. The records include property information; taxes and assessments; sale history; and more. The Realist™ system also includes parcel maps, street maps, and even flood maps in some areas. With many overlays, including market trends and sales histories, searches and reports can be customized to the user’s needs and preferences, making it a truly robust research and marketing tool.

Homesnap combines agent-only MLS data with a mobile app, arming real estate professionals with the power of their MLS while they are in the field. Homesnap provides an unprecedented amount of real-time information to agents on the go, giving them the flexibility to research homes, interact with each other, and collaborate with clients from their mobile devices. Agents and consumers can use the same platform to seamlessly share real estate information and communicate directly. Some of the features of Homesnap include:

Highlight of features:  


  • Real-time access to agent-only MLS information
  • Information about any home (whether or not for sale), such as value, last sale date and price, listing history, “birds’ eye” lot boundaries, similar active listings, recent sales comps, and local schools
  • Instant Comparative Market Analysis (CMA) generation right from the smartphone
  • Complete details on every agent in the area, including a portfolio of recent sales and an analysis of sales history (price reduction, days on market)
  • Overlay of property lines while walking the property
  • School district boundaries plotted
  • One-tap messaging with clients and other agents
  • Customized email marketing to clients and contacts
  • Add on services available for automated social media advertising (Homesnap Pro)
  • Safety timer that alerts designated contacts in an emergency 


*Homesnap support hours: Mon-Fri 9AM – 8PM EST, Sat 9AM – 7PM EST, Sun 10AM – 5PM EST 

Additional resources: 

Where to get the app: 


Instanet Solutions is an online service that allows members to access all the forms and documents needed for listing and selling real state and processing real estate transactions. All forms can easily be completed on line, printed, saved, emailed, etc. Instanet tracks document changes, allows a variety of customization options, and even allows agents to combine documents into transaction groups and work with all the documents in a transaction simultaneously. DocBox provides unlimited online storage and document management, thereby providing a significant cost savings to brokers and agents. Authentisign provides electronic signature functionality for the complete online and paperless transaction. Company documents and logos can also be added to the extensive library of RAR, CVR MLS and Virginia REALTORS® documents already available.

A mobile part of the Instanet Solutions suite of document and transaction management and online storage tools, DocBox allows members to access their Instanet™ based documents from any mobile device.

Depending on the device’s capability, members can access and distribute via email contracts, listing agreements, etc., to anyone from anywhere.

Instanet Solutions: TransactionDesk App 

You can use the TransactionDesk® App on your iPhone or iPad to: 

  • Start and manage your listing, sales, and lease transactions
  • Communicate with your clients and company
  • Share documents and forms with your clients
  • Prepare and send documents, forms, contracts, etc., to beEsignedusing Authentisign 
  • Create, fill, and manageall ofyour real estate forms 
  • Use the automated checklists to track action items
  • Includes a full featured document editor with markup and edit functionality.
  • Access and use documents directly from your iPad or iPhone by using the “open in” feature on your device

The CVR MLS system is one of the cleanest databases in the country. A reliable MLS database is defined by having an error level of 2.5% or less; the CVR MLS error level is less than 1%. One of the tools used to ensure that quality and integrity is the Listing Data Checker™. In real time, Listing Data Checker automatically scans listings that were just entered or modified for important information, missing information, and data errors. It also watches for information and time-frames that are either required or prohibited by the CVR MLS Rules and Regulations. Listing Data Checker sends out courtesy notices to members to remind them of events, such as a listing expiring within the next ten days. With an average of 10,000 active listings in inventory, and a total of over 350,000 listing records, Listing Data Checker is a powerful tool to help maintain and ensure that the CVR MLS database is clean and reliable, and remains one of the most valuable tools members use to serve their clients.

All CVR MLS users have the option to attach open house information to their listings under Add/Edit as a Public Open House. That information is then sent the next morning to, where it can be seen by the public under the Public Open Houses menu. There is no cost for this service. The Open House listings are also part of the data that ListHub sends to the various websites chosen by a firm’s broker.


A supplemental statistics tool called rbiSTATS makes it possible for members to quickly and easily share local market data with clients through charts, graphs and metrics. The CVR MLS rbiSTATS page provides an intuitive and user-friendly market snapshot, as well as an online visualization of a variety of market trends.

RE DATUM Navigator

The RE DATUM Market Trends Dashboard offers comprehensive market summary information within seconds and is displayed in four sections: Market Distribution, Market Metrics, Market Summary, and Market Dynamics information. There are three, powerful analytic and reporting tools: Market Trends, Inventory Analyzer and the Trend Analyzer.

The Inventory Analysis Dashboard provides a general look at each status within a sales cycle on a monthly and yearly basis, and displays the information by inventory metrics, inventory trends, and comparative trends. Also included is the Market Trends Analyzer, which provides a graphical display to help the user understand current market conditions based on closed listings, and includes a key metrics summary, market trends graphs and comparable analysis.

With the RE DATUM software, members can make their searches as simple or as detailed as they wish. Searches can be saved or used to create custom reports online.

RVA Homes™ is our other mobile app serving Central Virginia with listings. CVR MLS members can brand this app and provide it to their clients, enabling their clients to run searches, view fields of data (including all photos) locate nearby listings, and much more.

What SavvyCard can do for your business.

Product demo

SavvyCard is a progressive web application that helps you connect with leads, engage your leads with valuable tools and information, and convert those leads to customers you transact with. SavvyCard also creates shareable property cards for each of your listings that can be searched for and shared by customers. Your SavvyCard acts as:
  • An electronic business card: Save money and keep information up-to-date while empowering customers to contact you with just a few taps
  • A referral tool: Grow referral networks that generate warm leads on an ongoing basis by “sharing” your SavvyCard via email, text, or social media
  • A GPS-Enabled MLS Search tool: You and your customers can use SavvyCard to view your featured listings and search the MLS. Use the GPS function for on-the-go home searches.
  • A lead capture and management tool: Receive actionable, real-time notifications of people “sharing” your SavvyCard on to others
  • A social media marketing tool: Promote your business and services via Facebook and other social media platforms
  • A landing page for your advertising: SavvyCards are more effective than regular websites in converting leads into customers

ShowingTime Support: 

Phone: 800-379-0057
Live chat
Hours: 9:00 AM – 7:00 PM ET, 7 Days a week 

ShowingTime Resources: 

ShowingTime for the MLS FAQ 

User Voice – Training Website 

CVR MLS Recorded Webinar 

ShowingTime for the MLS Intro Video 

ShowingCart Video 

Calendar Sync 

CVR MLS has made it easy for members to show and sell listings by adding ShowingTime’s MLS-integrated online scheduling and feedback system. It reduces scheduling issues by simplifying the showing request and confirmation process, enabling members to work efficiently while on the go. The system includes a ShowingCart, enabling members to schedule multiple showings quickly while automatically mapping a Buyer’s Tour which can be easily accessed through the ShowingTime Mobile App.

SentriLock Lockbox


Support Hours: 8AM-12AM EST 7 Days a Week

Phone: 513.618.5800

Toll Free: 1.877.736.8745

SentriLock Training:

YouTube Tutorials

SentriLock Help Website

The Tech Helpline is a member benefit for full dues paying members offering support for hardware, software, networking and digital devices. Members can contact friendly and knowledgeable analysts via phonee-mail, or online chat for help with any device. The Tech Hotline will troubleshoot problems and offer solutions, often by ‘remoting in’ to your computer while you relax. The customer care team can advise you on hardware and software purchasing, and most importantly, they are especially attuned to your needs as a REALTOR®.

Need General Technical Support
Call 800.276.4216

Features Include:

  • Instruction for installing and configuring new hardware and software.
  • Diagnosis and repair of computer hardware and software issues.
  • Advice for purchasing hardware, software and services.
  • Basic instruction with major software applications.
  • Recommendations for upgrades and updates.
  • Advice for performance optimization.
  • Troubleshooting network issues.
  • No limits on the number of calls or on the length of time per call.
  • Experienced, reliable, professional and courteous assistance.
  • Assistance in English or Spanish.
  • U.S. based analysts located in Orlando, Florida.
  • Analysts available via live technical support or online chat.
  • Support is available Monday – Friday from 9AM to 8PM and Saturday from 9AM to 5PM Eastern Time provides home buyers, sellers, renters, and home value seekers with up-to-date real estate information, tools, and home listings across the US and Canada. Their website and mobile apps give consumers innovative tools like Snap and Search, Match and HomeShare to make the home search experience collaborative, simple and effective.

CVR MLS has partnered with; this partnership provides with a direct data feed of our listings. The partnership does NOT provide single sign-on from Matrix. Training:
Pre-recorded webinars are available at If you would like to schedule a MLS-specific webinar, please contact your project manager who will put you in contact with the trainer.  Please feel free to review these webinars at your convenience.

Data Feed Instructions

CVR MLS data is available in the following Trestle data feeds:

  • Central Virginia Regional MLS (Henrico, VA): CVR MLS data only
  • Virginia MLS CoOp (Henrico, VA): CVR MLS and CBRAR (Chesapeake Bay and Rivers) data

Feed Types:

  • IDX: Active listings and corresponding agent/office data
  • IDX PLUS: Active, Pending, and Sold listings and corresponding agent/office data
  • VOW: All listings and corresponding agent/office data, but the feed can only be used for a Virtual Office Website

ListHub™ is a listing syndication service for CVR MLS brokers. By creating a basic account on, a broker can direct ListHub to send their listing data daily to any of over 80 websites. This basic level of service is free. If site traffic tracking details are desired, brokers can purchase this upgrade through ListHub™.

With RatePlug, brokers can now deliver interactive, real-time mortgage programs as well as payment and qualifying information to clients right from within a listing in the MLS. Brokers can market affiliated lenders to more clients by using this CVR MLS member benefit; enhance listings with mortgage payment information; provide homebuyers seeking financing options with a one-stop-shop approach; promote affiliated mortgage entities or display up to three preferred lenders of choice. RatePlug is provided at no additional cost to brokers, but please note that lenders must pay a license fee to participate. 

REALTORS® Property Resource (RPR)

CVR MLS Support

Core Products / Services

AnswerLink (Matrix Product Support)

When to use this resource.

Virginia REALTORS® Tech Line (General tech support)

When to use this resource.

Data Feeds (IDX, VOW)

When to use this resource.


When to use this resource.

ShowingTime and SmartCharts

When to use this resource.

Additional Products / Services

Down Payment Resource

When to use this resource.